Sapienza University of Rome

Master programme in computer science

Support platform

In order to streamline support requests and better serve you, some committees of the course programme council use this support platform. 

Every support request is assigned a unique ticket number which you can use to track the progress and responses online. 

For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Committees using this platform and their expected reply times

Study plans and credit transfers committee

For questions regarding credit transfers, expect a reply within 10 days. The committee will reply (much) faster when a procedure with a student is already in progress.

For questions regarding study plans, please contact the following professors via email: 

• Prof. Novella Bartolini
• Prof. Marilena De Marsico
• Prof. Maurizio Mancini

Erasmus plans committee

Expect a reply within 30 days. The committee will reply (much) faster to subsequent interactions with student already having an ongoing procedure with the committee.

Training internship activities committee

Expect a reply within 30 days. The committee will reply (much) faster to subsequent interactions with student already having an ongoing procedure with the committee.

Before opening a ticket, please read carefully the guidelines and recommendations website of the master programme.

Basic rules

Only tickets opened by students using an institutional email address will be managed.

At any time, each student can have at most one open ticket. Tickets will be processed through a FIFO policy. This means that, if a student adds a new comment to an open ticket, the ticket becomes the most recent in the queue, and so it loses its old priority.